Refund policy

Last updated: 28/12/2025

At Rize Plus, we design premium skins and tech accessories with precision and care. However, if something doesn’t go as expected, we’re here to help with a fair and transparent return, refund, or exchange process.

1. Return Eligibility

You may request a return within 7 days of delivery if any one of the following conditions is met:

  • The product is damaged, defective, or incorrect

  • You received the wrong product or variant

  • The product is unused, uninstalled, and in its original condition

  • Original packaging, tags, inserts, and accessories are intact

📩 To initiate a return, email support@rize.plus with:

  • Order ID

  • Reason for return

  • Clear photos or videos (mandatory for damaged / incorrect items)

Return requests without proper proof may be rejected.

2. Items Not Eligible for Return or Refund

We do not accept returns or refunds if:

  • The product has been used, applied, installed, or tampered with

  • Damage occurred due to improper installation, mishandling, or user error

  • Original packaging or components are missing

  • The product is marked as customised, made-to-order, final sale, or non-returnable

  • The request is raised after 7 days of delivery

  • Minor variations in color, texture, print alignment, or finish occur due to:

    • Screen differences

    • Manufacturing tolerances

    • Lighting in product images
      (These are not considered defects)

3. Customised & Made-to-Order Products

Most skins are custom-cut or printed per device model.

Therefore:

  • No refunds or returns are applicable for customised products unless:

    • The item is damaged in transit

    • A wrong model or design was shipped

Once applied or attempted to be applied, no claims will be accepted.

4. Refunds

Once your returned product is received and inspected:

  • Refunds or store credits are processed within 1–2 business days

  • Prepaid orders → refunded to original payment method

  • COD orders → refunded via bank transfer or store credit

🚚 Return shipping fee (India): ₹99 will be deducted from the refund or store credit
🚫 Original shipping charges and COD fees are non-refundable

Refunds may take 5–7 business days to reflect, depending on your bank or payment provider.

5. Exchanges

  • Exchanges are processed within 3–7 business days after inspection

  • Exchange is subject to stock availability

  • If the replacement item is unavailable, a store credit or refund will be issued

  • Instant Exchange, if available and selected, will be prioritised

Only one exchange per order is allowed.

6. Damaged or Incorrect Orders

If your order arrives damaged or incorrect:

  • Notify us within 48 hours of delivery

  • Share clear unboxing photos/videos showing:

    • Outer packaging

    • Shipping label

    • Product condition

Claims raised without proper evidence or beyond 48 hours may be declined.

7. Order Cancellations

  • Orders can be cancelled only before shipment

  • Once shipped, cancellation is not possible

  • Refused or undelivered orders will be treated as a return, and applicable shipping & RTO charges will be deducted

📩 To cancel, contact support@rize.plus immediately with your order number.

8. Non-Delivery & RTO (Return to Origin)

If an order is returned due to:

  • Incorrect address

  • Customer unavailable

  • Refusal to accept delivery

Then:

  • Refund will be issued after deducting shipping + RTO charges

  • No refunds on COD fees

9. Final Authority

Rize Plus reserves the right to:

  • Inspect all returned items

  • Approve or reject requests based on policy compliance

  • Modify this policy without prior notice

All decisions made by Rize Plus will be final and binding.

Need Help?

📧 Email: support@rize.plus
⏱ Response time: 24–48 business hours

We’re always here to help — because premium products deserve premium support.